Compass Group (Schweiz) AG

Oberfeldstrasse 14 

CH-8302 Kloten 

Phone: +41 (0)43 557 11 11 

Fax: +41 (0)43 557 11 10

Email: info@compass-group.ch

Restorama AG

Oberfeldstrasse 14

CH-8302 Kloten

Phone: +41 (0)43 557 11 11 

Fax: +41 (0)43 557 11 10

Email: info@compass-group.ch

General Terms and Conditions for Catering Services

1. Service

Compass Group (Schweiz) AG or Restorama AG (the ‘Caterer’, referring to the respective company that has accepted the specific order) undertakes to act with care in executing the order. It shall endeavour to provide the catering in a timely manner and to the customer’s satisfaction. Ensuring impeccable quality is a high priority when selecting dishes and drinks.

2. Agreement

The Caterer shall provide the customer with a detailed, non-binding quote, based on the customer’s specifications, for the event or delivery concerned. If adjustments are made to the quote, the Caterer shall provide the customer with a detailed confirmation of the order in writing.

The original copy of the order confirmation with all appendices and the General Terms and Conditions must be duly signed by the customer and returned to the Caterer. The order is deemed to have been placed upon receipt of the signed order confirmation. In case of discrepancies between the order and these General Terms and Conditions, the provisions agreed in the order confirmation and other appendices shall take precedence.

3. Changes in attendee numbers

The Caterer must be notified in writing of any change in the number of attendees at least 10 working days before the event or delivery. Should the number of attendees fall by more than 10%, the Caterer reserves the right to claim reasonable compensation. Any changes made at a later time cannot be taken into account. Changes may lead to the order being amended.

The customer will be invoiced for the actual number of attendees or actual order quantity, but at least the number or quantity provided no later than seven working days before the event.

4. Minor changes

In the event of short-term changes in the market supply, e.g. due to goods shortages or significant price increases, the Caterer reserves the right to make minor changes to its services in consultation with the customer and undertakes to provide equivalent value in executing the order. 

5. Cancellation by the customer

If an order is cancelled after it has been placed, the customer will be charged for at least the costs set out below. If the costs actually incurred (including cancellation costs from the Caterer’s suppliers) exceed these amounts, these costs will also be charged.

- more than 30 working days before the event: no costs provided that all reservations made can be cancelled free of charge

- more than 14 working days before the event: 60% of the agreed order amount

- more than 7 working days before the event: 80% of the agreed order amount

- more than 3 working days before the event: 100% of the agreed services

- If cancellation occurs at a later time, the customer will also be charged 100% of the agreed order amount.

6. Infrastructure, cleaning and waste disposal

This section does not apply to deliveries without additional services.

7.1 If the event is held on the Caterer’s premises:

Unless otherwise agreed, the Caterer is responsible for providing the infrastructure normally available in a catering business, and for its cleaning. 

If an extension of licensing hours is required, the Caterer will charge the customer CHF 150 plus costs for obtaining the necessary permission.

7.2 If the event is held on the customer’s premises:

Unless otherwise agreed, the customer shall make the following facilities available to the Caterer free of charge, provided and maintained in a suitable condition for the intended use and in compliance with legal conditions (especially hygiene, safety, permits, fees):

- The required premises

- Heating, water and electricity

- Large items (tables, chairs, cloakroom, etc.)

The Caterer is responsible for cleaning the catering inventory and equipment referred to in section 8. Unless otherwise agreed, the customer is responsible for all other cleaning and waste disposal.

8. Loss and damage of items belonging to the Caterer

Where equipment is provided by the Caterer and is to be returned to the Caterer after the event (e.g. plates, cutlery, glasses, linen, etc.), the customer is responsible for returning all items to the Supplier in full and undamaged. The customer will be charged for any loss or damage caused by the customer’s staff or guests. An invoice will be issued for the full cost of replacement.

9. Purchasing and logistics

The Caterer is responsible for purchasing the goods used for the catering service. It is responsible for selecting and ensuring the quality of its suppliers, and for the necessary logistics. Purchases are made at the Caterer’s expense. The Caterer is therefore responsible for determining quantities, pricing and payment terms with its suppliers. The customer is not subject to any obligations or claims arising from the Caterer’s agreements with its suppliers.

10. Insurance, liability and licences

10.1 If the event is held on the Caterer’s premises:

The Caterer will not be held liable for the theft of property or damage to items misused by the customer or its guests.

If the customer is given the use of premises (e.g. for an event), the customer will be liable for any damage, including that caused by its guests. The Caterer may require the customer to provide confirmation of insurance. The customer will also be liable for any breaches of applicable law.

The Caterer is responsible for obtaining the permits (to be billed to the client) required to hold the event in line with legal requirements.

10.2 If the event is held on the customer’s premises:

The customer is responsible for ensuring it holds the necessary insurance against property damage, personal injury and theft. The Caterer may require the customer to provide confirmation of insurance.

On its own behalf and on behalf of its auxiliary personnel, the Caterer excludes all direct and indirect liability for all direct and consequential loss (loss, theft, partial loss, etc.) of materials, equipment, premises and food products provided by the customer.

The customer is responsible for obtaining (at its own expense) the permits required to hold the event in line with legal requirements.

10.3 The Caterer guarantees that the products and meals will be of impeccable quality up until the point that they are handed over to the customer (delivery or collection). On its own behalf and on behalf of its employees and contractors, the Caterer disclaims all liability for harm or damage of any kind arising or caused following handover of the order to the customer.

10.4 If the customer is dissatisfied with the services or if the services were not provided in accordance with the agreement, the customer must inform the Caterer in writing (letter, email) within 36 hours of the service having been provided.

11. Invoicing and payment

Once the event has been held, the customer will receive a detailed invoice from the Caterer. The customer will be invoiced for any additional services provided at the customer’s request, such as working hours in excess of those agreed in the order. Any payment already made will be taken into account in the final invoice. The invoice must be paid in full within 10 days of the invoice date. All invoices are subject to VAT at the rate legally applicable at the time of provision of the service. In the event of a change to the rate of VAT, the quoted price will be amended accordingly. 

Surcharges: Invoice to foreign country: CHF 30; minimum charge per order: CHF 50; express surcharge for orders to be fulfilled within 24 hours: CHF 20.

Reminder fee: CHF 20 per reminder.

12. Termination of contract

If, due to a force majeure event or for reasons outside of the Caterer’s control, the order cannot be fulfilled or can only be partially fulfilled, the Caterer shall be released from liability.

The Caterer reserves the right to withdraw from the contract at any time if the customer fails to meet its obligations and fulfil its responsibilities arising from the contract. The Caterer reserves the right to assert claims for damages.

13. Partial invalidity

Should any provision of the agreement contradict a mandatory provision of law, said provision will be replaced with the legally permissible provision that most closely corresponds to the purpose that the parties originally intended to achieve. This will not affect the validity of the remaining provisions of the agreement.

14. Applicable law and jurisdiction

The agreement is subject to Swiss law. The sole place of jurisdiction for all disputes arising in connection with the agreement and the Caterer’s activity is Kloten.

© Compass Group (Schweiz) AG 2019